This website is operated by a small, dedicated team passionate about quality craftsmanship and customer satisfaction. We’ve built this company on values we believe in — honesty, trust, and exceptional service.

If you’re ever unhappy with your experience, please contact us and we’ll make it right.

We guarantee to:

  • Dispatch your order within the timeframe stated.
  • Resolve any problem related to your order promptly and fairly.
  • Protect your personal information and never share your email or details with third parties without consent.

Dispatch Times

Orders placed Monday to Friday are typically dispatched the same or next working day.
Delivery times are estimated at 3–7 working days within the UK, depending on your location.

Our website is updated regularly to reflect current stock levels. However, in rare cases, a popular item may go out of stock after you place an order.
If this happens, we’ll contact you by email or phone with a revised dispatch date. You may choose to accept the new date or cancel your order for a full refund.

If dispatch is expected to take longer than 5 working days, we will notify you promptly and you can decide how to proceed.

Postage

We offer free shipping within the UK and discounted international shipping through trusted partners such as DHL Worldwide and Royal Mail.

  • UK: Sent via DHL or Royal Mail Signed For.
  • EU: Shipped via DHL Euro Plus (approx. 2–4 days).
  • Outside EU: Shipped via DHL Worldwide Air Mail (approx. 5–10 days).

    International customers should note that import duties and taxes may apply upon receipt of goods. These charges are the buyer’s responsibility and are non-refundable on returns.

Returns, Replacements & Refunds

If you are not completely satisfied with your purchase, you may return it within 14 days of receipt for a replacement or full refund, provided that:

  • The item is unworn and unused (except for trying on).
  • It is returned in its original packaging with all tags attached.
  • You contact us by email before returning the product and state the reason for the return.

Please note:

  • Customized or personalized jackets (including made-to-measure or insignia options) are non-returnable.
  • Customers outside the EU must clearly mark packages as “Returned Goods – For Replacement/Refund” on the customs form to avoid unnecessary duties.

Dispatch Policy

While we strive to keep all listed products in stock, availability is not guaranteed.
Once you place an order, you’ll receive an acknowledgment email with an expected dispatch date.

Typical dispatch time is 2–5 working days, depending on order volume.

Prices

All prices shown exclude shipping charges.

Shipping fees are calculated at checkout once you’ve entered your delivery location and method.

Colours

Please note that colours may vary slightly from those shown on the website due to differences in screen resolution and monitor settings.

Confidentiality

All confidential information, including payment details, is stored securely and transmitted only in encrypted form.

Customer data is handled in compliance with the Data Protection Act and is never sold or passed to third parties for marketing purposes.

Indemnity

By using this website, you agree to indemnify HandStitch Leather against any claims, losses, liabilities, damages, or expenses (including legal fees) resulting from misuse of this site or violation of these Terms & Conditions.

Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the English Courts.

Consumer Rights

Nothing in these Terms & Conditions affects your statutory consumer rights under UK law.

Contact Us

If you have any questions or concerns, please reach out to our customer care team.

We’re always happy to assist and ensure your experience with HandStitch Leather is exceptional.